Berlin, Germany

Support Services

Posted 15 day(s) ago

Student Support Coordinator

Location:        Berlin

Reporting to:  

Student Services & Compliance Manager Berlin



Start Date:      as soon as possible



GISMA Business School founded in 1999, is one of Germany’s top international Business Schools with over 150 staff across 5 locations serving over 500 students across 3 cities in Germany and London, UK.


GISMA is always on top of innovative new trends. It provides a great platform for someone looking for a fast-paced environment, with lots of opportunities of progression across the organisation. It's a unique and diverse company that rewards high-performing individuals who strive to grow personally and professionally.


You will join GISMA in its most exciting phase, poised for growth with new courses, and continuous geographical expansion.


To support our Student Care Office, we are looking for a Student Support Coordinator for our Berlin Campus.


Main Tasks:

  • supporting the Student Services & Compliance Manager with students‘ visa & residence permit applications as well as partnership management with embassies and authorities
  • researching, tracking and analysing data and statistics
  • point of contact for agents, business developers and the international GISMA team
  • contact person for all student academic and non-academic issues including pastoral care, welfare, and student life support
  • organizing housing options for students and tutors, as well as supporting student with their accommodation search and rental procedures
  • constant improvement and streamlining of accommodation processes in close collaboration with the Real Estate Manager and GISMA’s finance team
  • developing a student life programme, including creating and constantly updating GISMA’s student events calendar in close collaboration with programme management and the marketing team
  • support with the organization and execution of academic and non-academic events
  • front desk support including visitor management and answering, screening and forwarding incoming phone calls
  • customer-oriented support and catering for the needs of predominantly international students
  • close collaboration with all departments within GISMA
  • execution of administrative tasks, including issuing and revising visa & residence permit supporting documents for students and follow up with students on academic and non-academic issues
  • supporting the campus/ building management
  • additional tasks as assigned by the management


Position Requirements:

  • Fluent in English; German language skills is an asset
  • Very good knowledge of MS-Office-Programmes (Excel, Word, Outlook)
  • Very good organizational skills
  • High social and intercultural competency
  • Detail oriented work ethic
  • Being able to word with tight deadlines
  • Team player mentality
  • Hands-on mentality


What do we offer:

  • Being part of a dynamic team in an international work environment
  • An office space in the heart of Berlin
  • Opportunity for creative input and developing own ideas and strategies


Please address your application to:

Ms. Nadja Hofmann

GISMA Global GmbH

Dessauerstrasse 3-5

10963 Berlin