In today’s competitive business environment, operational excellence is a key success factor for a firm – whether in the manufacturing or in the services sector. In face of increasing globalization and growing competitive pressures, today’s managers are confronted with increasingly challenging and complex operations and supply chain management decisions in order to gain sustainable competitive advantage through operational excellence. Operations Management has gone beyond its traditional role of planning, executing and controlling its own resources and production processes.
„A key requirement for achieving operational excellence and optimal performance is a firm’s capability to effectively match supply with demand by aligning its value-adding activities intra-firm and across supply chain processes with market opportunity.“
Quote from Prof. Dr. Cornelia Schön, GISMA Business School, Professor of Operations Management
Successful firms also understand how to apply the philosophies, concepts, and tools of operational excellence in service-oriented environments and how to make their operations and supply chain practices sustainable – not only economically, but also in an ecological and social dimension.
Topics include, among others: Understanding value-adding processes, process analysis and design, supply chain management and integration, quick response, revenue management, six sigma, service operations, sustainability in supply chain management.
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